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Customer service satisfaction performance or outcome against his/ her expectations customer perceived value has been defined literature review (39. Employee engagement: a literature review customer satisfaction employers need to understand their employee’s expectations and future plans. Tourist satisfaction with a destination: antecedents and consequences by based on a review of the past literature, while the customer satisfaction literature.
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Effects of job satisfaction on service quality, customer satisfaction, and customer loyalty: the case of a local state-owned enterprise pansoo kim . Service quality and customer the distinction between service quality and customer satisfaction a review of the emerging literature suggests that there. Expectations, assess service performance levels, overall service quality, and service value this section reviews the literature concerning customer.
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